Ecommerce operations
Orders, stock exceptions, supplier delays, and weekly KPIs — one ops layer on top of what you already use.
Clear scope and price band before work starts
Clear scope, working output, clean handover.
Shopify brand · 8 staff
Clear scope and price band before work startsBefore
Order exceptions handled in Slack; no daily owner list.
Fix
Exception board: delay, stock, carrier, customer — with owners.
Outcome
Customer service proactive on delays before tickets arrived.
Marketplace seller
Clear scope and price band before work startsBefore
Margin calculated monthly if at all.
Fix
SKU margin view fed from listings + cost sheet.
Outcome
Cut unprofitable SKUs; ad spend aligned to margin.
Subscription box startup
Clear scope and price band before work startsBefore
Churn reasons anecdotal.
Fix
Cancellation reason capture + monthly churn dashboard.
Outcome
Product changes targeted real churn drivers.
D2C with 3PL
Clear scope and price band before work startsBefore
3PL SLA breaches found via customer complaints.
Fix
Inbound SLA tracker vs 3PL report.
Outcome
Chargebacks to 3PL supported with data.
Quick intake
About two minutes. Get a fix recommendation and rough price band. No call required.
Problem
Use the intake above or email hello@opspatch.com. Plain-language recommendation: what to build, what it costs, what it solves.