A local business needs a site to send people to, or the one they have does not look like the work.
VISITORSITE?
Operational problems, fixed.
Reporting, workflow, website and operational-system problems, scoped to the smallest useful solution.
A screenshot, spreadsheet, URL or short description is enough.
How work flows through your business
Click any step to see common trapsSTEP 01Enquiries & Orders
What OpsPatch fixesWhere It Breaks
Quotes sit in an inbox for days, WhatsApp messages get buried, or new orders go unconfirmed.
How We Solve It
Automatic routing so every enquiry has a home and gets answered fast.
Things we get called for
Problems that are easy to recognise even when the right solution is not obvious yet.
Enquiries arrive, but nobody clearly owns the next step.
FORMINBOX?
Orders or statuses are copied between systems manually.
SYSTEM AHUMANSYSTEM B
Storefront stock and warehouse stock disagree.
SHOPWMS
A critical process depends on one spreadsheet or one person.
PROCESSPERSON?
Something fails quietly until somebody notices later.
EVENTFAIL?
Weekly reporting is rebuilt by hand.
EXPORTSSHEETRECONCILE
Start with what is wrong
You do not need to scope it first.
Send the problem as it exists today. Working out what should change is our part.
Enough to startA screenshot, spreadsheet, URL or a few sentences.
Example first responseReview
ProblemOrder exists in Shopify but never appears in the ERP.
First checkTrace the order event and determine where the record stops.
Do not buildA replacement order-management system before the existing path has been diagnosed.
Likely scopeTrace event → repair mapping → expose failed records.
CommercialInitial range after the problem and dependencies are reviewed.
From contained fix to operational system.
ContainedFix
BoundaryInfrastructureSystem
01FIX
WebsiteOne customer-facing problem.02FIX
ReportingDefined inputs and output.03FIX
Lead flowOne operational workflow.04SYSTEM
AutomationDependencies begin to grow.05SYSTEM
Commerce / WMSShared operational state.06SYSTEM
Warehouse logicPersistent infrastructure.The boundary moves when several systems must coordinate important records, ownership or recovery. You do not need to decide which side your problem belongs on.
What a scope actually looks like
No invented case studies. These are examples of how a problem can become a defined piece of work.
Scope / F01Example fix
3–5 days·Fixed written quote
Weekly reporting
View 6 Fix scopes- 01Problem
- Three exports are manually reconciled every week.
- 02Authority
- Each metric gets an agreed source and definition.
- 03Build
- Repeatable consolidation, exceptions and distribution.
- 04Handover
- Metric definitions, process owner and operating notes.
SEQUENCE:EXPORTSRULESREPORTHANDOVER
Scope / S01Example system
2–4 weeks·Milestone contract
Commerce / WMS
View 6 Systems scopes- 01Problem
- Orders and available stock drift between platforms.
- 02Authority
- Record ownership is defined before integration logic.
- 03Build
- Validation, reconciliation and failure handling between systems.
- 04Handover
- Ownership, retry behaviour and recovery instructions.
SEQUENCE:ORDEROWNERSTATUSRECOVERY
Decision protocol
Three decisions before custom software.
Technical sophistication is not the goal. The goal is the smallest structure that solves the operational problem reliably.
01 / Escalation
Use what already works.
01CONFIGURE
02AUTOMATE
03INTEGRATE
04CUSTOM
Move right only when the simpler option cannot meet the requirement properly.
02 / Authority
Decide which system is the source.
OrderShopify
InventoryWMS
StatusERP
Important records need a named source system before another integration is added.
03 / Recovery
Decide what happens when it fails.
01FAIL
02RETRY
03QUEUE
04OWNER
A failure should become visible and recoverable instead of disappearing between systems.
What we will not build
NO / 01
We will not automate a process that is still broken. We help fix it first, then automate.
NO / 02
We inspect existing systems and configure them properly unless there is no other way. That saves money and time.
NO / 03
We will not stamp AI everywhere for buzz. We use it where it actually helps.
NO / 04
We don't default to a big custom build that costs a lot without adding value.
The smallest solution that solves the operational problem properly wins. How OpsPatch works
Send the problem as it actually looks.
The broken spreadsheet, strange screenshot, old website, failed record or five-sentence explanation is more useful than a polished brief.
01No brief required
02No solution required
03No call required to start